Terms & Conditions
Terms and conditions
·
Returns
and Exchanges Policy
If for any reason you are unhappy with your product, please
let us know! We are obsessed with giving you excellent products and the best
possible customer service - we will strive to fix your problem with a quick
turn-around time. You can contact us at info@stickerbookssa.co.za
In your email, kindly include the following information so
that we can help you as efficiently as possible:
1.
Order number or email address used to make the
purchase
2.
What is wrong with the product or if it is the
incorrect product – which product it should be,
3.
Approximate purchase date
4.
Your contact details
Each case will be dealt with uniquely according to the
situation, but we will happily replace or refund your faulty product or if we made
a mistake on return of the original purchased item. If we are at fault, we will
arrange a courier to collect the item/s from the same address it was delivered
to.
If you are unhappy with your product for any reason, you are
able to exchange it for another product of similar value (±R10).
Please note that return shipping will be for your account if you are simply
changing your mind, these products will also need to be returned in an unopened
and unused state in the original packaging. Please note, if you want to use
your own courier the fee will be for your own account – please contact us and
let us arrange our courier for you.
For any queries please contact
Competitions and vouchers
Competitions are open to South African residents
only. Prizes advertised in monetary terms are in the form of online store
vouchers. Prize draws will be conducted in a fair manner at the company’s
discretion and cannot be disputed, the draw outcome will be final. Draws that are
held exclusively for members will only be available to active members to be
liable to win.
Online gift vouchers must be used within the stated
time-frame, after which the voucher will expire. Please contact us if there is a
hiccup and we will try to assist you with this so that you don’t lose out.
Expired vouchers cannot be activated again.