Terms & Conditions
Terms and conditions
· Returns and Exchanges Policy
If for any reason you are unhappy with your product, please let us know! We are obsessed with giving you excellent products and the best possible customer service - we will strive to fix your problem with a quick turn-around time. You can contact us at email@example.com
In your email, kindly include the following information so that we can help you as efficiently as possible:
1. Order number or email address used to make the purchase
2. What is wrong with the product or if it is the incorrect product – which product it should be,
3. Approximate purchase date
4. Your contact details
Each case will be dealt with uniquely according to the situation, but we will happily replace or refund your faulty product or if we made a mistake on return of the original purchased item. If we are at fault, we will arrange a courier to collect the item/s from the same address it was delivered to.
If you are unhappy with your product for any reason, you are able to exchange it for another product of similar value (±R10). Please note that return shipping will be for your account if you are simply changing your mind, these products will also need to be returned in an unopened and unused state in the original packaging. Please note, if you want to use your own courier the fee will be for your own account – please contact us and let us arrange our courier for you.
For any queries please contact firstname.lastname@example.org
Competitions and vouchers
Competitions are open to South African residents only. Prizes advertised in monetary terms are in the form of online store vouchers. Prize draws will be conducted in a fair manner at the company’s discretion and cannot be disputed, the draw outcome will be final. Draws that are held exclusively for members will only be available to active members to be liable to win.
Online gift vouchers must be used within the stated time-frame, after which the voucher will expire. Please contact us if there is a hiccup and we will try to assist you with this so that you don’t lose out. Expired vouchers cannot be activated again.